Can I move mid-year, or should I wait for year end?
Mid-year is usually fine and often better — it means we see the current period while it is still fixable. We pick up from your last completed accounts, request the working papers we need, and agree who is finishing any return already in progress so nothing falls between the two practices.
What if my records are behind or partly on paper?
Very common, and it is the first thing we sort out. We agree a catch-up period as a one-off piece of work with its own fixed price, separate from the monthly fee, so you know the cost of getting current before we begin. Scanned images, spreadsheets and bags of receipts are all workable.
How is the fee set, and what makes it change?
It is based on scope: which lanes you take, transaction volume, number of people on payroll and whether personal returns are included. We review it once a year, and mid-year only if scope genuinely changes — you take on staff, register for VAT, add an entity. Work outside the scope is quoted before we start it, never added afterwards.
Who will actually be doing my work?
One named accountant owns your file and attends your calls, supported by the bookkeeping team for reconciliation work. You are not routed through a general inbox, and you are told in advance if your named contact is on leave during one of your windows.
What happens if I miss a handover date?
We chase once, then tell you exactly what the delay costs in terms of the filing date and any interest or penalty exposure, so it is a decision rather than a surprise. If a statutory deadline is genuinely at risk we say so in writing while there is still time to act.
How do I leave if it is not working?
One month's notice, no exit fee. We release your records and respond to your new accountant's professional clearance request promptly. Your data belongs to you, and we would rather you left cleanly than stayed reluctantly.